Privacy Policy

1. Who We Are

JIB and Associates, Inc. operates under the consumer brand JIBcare and is headquartered in the San Francisco Bay Area, California. We distribute the Curaco CareBidet automated toileting system and ActiveCare medical beds to individuals, families, and healthcare facilities nationwide.

Contact: 1-877-449-8858  ·  info@jibassoc.com  ·  www.jibcare.com

2. Information We Collect

We collect information in the following ways:

Information you provide directly:

• Name, phone number, and email address when you contact us or book a consultation
• Facility name and role when submitting a facility or referral inquiry
• Message content when you fill out a contact form
• Payment and financial information when you initiate a trial or purchase (processed securely by third-party payment processors — we do not store full card numbers)

Information collected automatically:

• IP address and browser type when you visit our website
• Pages visited, time spent, and links clicked (via Google Analytics)
• Device type — desktop, tablet, or mobile
• Referring website or search term that brought you to JIBcare.com
• Cookies and similar tracking technologies (see Section 6)

3. How We Use Your Information

• To respond to your inquiry and follow up on your consultation request
• To process your trial deposit, security hold, or purchase
• To schedule CNA training and coordinate delivery
• To send you information about your order, warranty, or consumables
• To improve our website, products, and services based on usage patterns
• To run advertising campaigns on Facebook, Instagram, LinkedIn, and Google (using anonymized audience data)
• To comply with legal obligations

We do not use your information for automated decision-making or profiling that produces legal effects concerning you.

4. How We Share Your Information

We do not sell your personal information. We share information only in the following limited circumstances:

• Service providers: Payment processors (Affirm, Afterpay, Klarna, FlexxBuy), scheduling tools (Calendly), email service providers, and website hosting (GoDaddy) — only what they need to perform their service
• Advertising platforms: Facebook/Instagram, Google, LinkedIn, and TikTok receive anonymized pixel data to show relevant ads to people who visit our site
• Legal requirements: We may disclose information if required by law, court order, or to protect the rights and safety of our customers or the public
• Business transfer: If JIB and Associates, Inc. is acquired or merges with another company, your information may transfer as part of that transaction

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, or as required by law. Customer purchase records are retained for 7 years for tax and warranty purposes. Inquiry records are retained for 2 years. You may request deletion of your data at any time (see Section 8).

6. Cookies & Tracking Technologies

Our website uses cookies and similar technologies including:

• Essential cookies: Required for basic website functionality
• Analytics cookies: Google Analytics tracks page views and user behavior to help us improve the site
• Advertising cookies: Meta Pixel (Facebook/Instagram), LinkedIn Insight Tag, Google Ads, TikTok Pixel, and Pinterest Tag track visits to show you relevant ads
• Session recording: Microsoft Clarity and Hotjar record anonymized visitor sessions for UX improvement

You can opt out of advertising cookies by visiting optout.aboutads.info or adjusting your browser settings. Note that opting out of tracking cookies does not affect your ability to use our website.

7. Security

We implement industry-standard security measures including SSL/TLS encryption on all pages, secure payment processing through PCI-compliant third parties, and restricted access to personal data within our organization. No method of internet transmission is 100% secure — if you have concerns, contact us at 1-877-449-8858.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the information we hold about you
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Opt-out: Opt out of marketing communications at any time
• California residents (CCPA): You have the right to know what personal information we collect, to delete it, and to opt out of its sale (we do not sell personal information)

To exercise any of these rights, contact us at 1-877-449-8858 or info@jibassoc.com. We will respond within 30 days.

9. Children's Privacy

Our website and services are not directed at children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, contact us immediately and we will delete it.

10. Third-Party Links

Our website contains links to third-party sites including Calendly, Affirm, Afterpay, Klarna, and FlexxBuy. This Privacy Policy does not apply to those sites. We encourage you to review their privacy policies before providing personal information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date at the top of this page. Continued use of our website after changes constitutes acceptance of the updated policy.

12. Contact Us